The Management Team at Xentrixus embodies a group of visionary leaders and seasoned experts dedicated to steering the company towards unprecedented heights of success in the Service Management consulting industry. This dynamic team is composed of individuals with a rich background in various facets of IT service management, governance, compliance, and process optimization. Each member brings a unique set of skills, experiences, and insights, contributing to the company's innovative approach to solving complex IT challenges.
Our management team is characterized by its strategic foresight, deep commitment to excellence, and a collaborative leadership style that inspires a culture of innovation and continuous improvement. They are not just administrators but active participants in the company's mission to deliver comprehensive and tailored IT solutions. This leadership ensures that Xentrixus remains at the forefront of industry best practices and technological advancements, positioning the company as a trusted partner for organizations looking to enhance their IT operations and achieve business success.
The team's expertise spans across critical areas such as ITIL, COBIT, and ISO standards, ensuring that Xentrixus's solutions are both cutting-edge and highly effective. With a strong focus on customer satisfaction and a passion for delivering tangible results, the management team at Xentrixus is dedicated to fostering long-term relationships with clients, understanding their unique needs, and providing strategic solutions that drive value and efficiency.
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Under their guidance, Xentrixus continues to grow, innovate, and lead, setting new benchmarks in service management consulting and helping organizations navigate the complexities of digital transformation.
Waseem Ahmed
Meet Waseem Ahmed, a seasoned leader in IT Service Management (ITSM) with over 20 years of experience shaping the IT strategies of leading organizations including Citibank, American Express, CashAmerica, American Airlines, Sabre, PepsiCo, and the U.S. Department of Agriculture, to name a few. Waseem has a proven track record of deploying innovative solutions that maximize ROI.
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Throughout his diverse career, Waseem has successfully formulated and executed global ITSM strategies, led platform integrations, and significantly improved operational efficiencies. His leadership has consistently yielded impactful results, such as a 30% increase in operational efficiency, a reduction in incident resolution time by 30%, and a 20% surge in customer satisfaction. Waseem is not just a leader but also a thought leader in the ITSM space. He has authored several ITIL and ITSM articles on LinkedIn and has been a seasoned speaker on numerous podcasts, including his ongoing series on platforms like Apple Podcast, Clubhouse, Spotify, and BrightTalk. Waseem has authored multiple books including Mastering Remote IT Management: A Comprehensive Guide For The New Normal. He is currently working on two other books titled "Transforming into a Digital Organization: The Role of ITIL and SAFe in Agile Governance and Service Management," and "Conquering Chaos: The Definitive Guide to Mastering ITIL 4 Incident Management", underlining his commitment to sharing knowledge and contributing to industry advancements. His robust knowledge of emerging technologies like AI, ML, AIOps, chatbots, and ITSM tools and frameworks such as ServiceNow, Remedy, ITIL, and COBIT empowers him to drive advancements in Service Management, automation, and ITSM application excellence.
At the heart of Waseem's leadership philosophy lies robust IT governance, stringent risk management, and fostering an innovative culture. He has steered strategies and frameworks that prioritize security, ensure compliance, and effectively mitigate business risks.
Waseem is currently pursuing advanced ITIL v4 certifications, demonstrating his commitment to lifelong learning and staying at the forefront of industry evolution.
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As a key member of the Management Team, Waseem's goal remains steadfast: igniting digital transformation, bolstering operational efficiency, and fostering service delivery excellence. He warmly welcomes the opportunity to connect with professionals, peers, and tech enthusiasts who share this vision for harnessing technology to drive business success. Connect with Waseem Today and discover how his expertise can help shape your success story.
Kashif Ijaz
Meet Kashif Ijaz, a key member of the Xentrixus Management Team, is a master of efficiency and a virtuoso in the art of process design. Holding a Master Six Sigma Black Belt, Kashif brings a wealth of knowledge and expertise in Six Sigma and IT Service Management (ITSM) to the Xentrixus team. Kashif is also the CEO of Xphyre, Inc. which is comprised 6 different companies ranging from healthcare Tech and Retail Construction industry.
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Kashif's career is a symphony of successful projects, each one a testament to his skill and dedication. He has worked with a diverse range of companies, from startups to multinational corporations, in industries ranging from technology to manufacturing. His projects span across the globe, from the U.S to the Middle East and Southeast Asia, each one a testament to his ability to adapt and excel in diverse cultural and corporate environments. One of Kashif's most notable projects was with a leading technology company, where he led a team in implementing Six Sigma methodologies to streamline their IT processes. Through his data-driven approach and focus on eliminating waste, Kashif was able to significantly improve the company's efficiency, saving them hundreds of thousands of dollars.
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In another project, Kashif worked with a multinational corporation in the Middle East, where he designed and implemented a Service Value System framework within ITIL. This project resulted in significant improvements in corporate efficiency and a substantial reduction in operational costs. Kashif's approach to process design and efficiency is co-creative and value-driven. He works closely with clients to understand their unique needs and challenges, and he uses his expertise to design solutions that deliver real value. He measures success not just in dollars saved, but in the value created for clients and the improvements in efficiency and effectiveness that his solutions deliver. Kashif is a technically sophisticated and business-savvy professional with a deep understanding of the international corporate environment. He is detail-oriented, resourceful, and highly effective leader. His excellent interpersonal and communication skills make him a valuable partner for any organization looking to improve their efficiency and effectiveness. Connect with Kashif Today!
Brian Bedingfield
Meet Brian Bedingfield. Brian is a seasoned professional with a comprehensive skill set that spans across various domains of technology and management. With expertise in cloud solutions, particularly AWS, he has designed multilayer, loosely-coupled, stateless API architectures to support multiple applications and integrations. His strong experience in application, data, platform, and security disciplines has led to the creation of Zero Trust Architecture (ZTA), leveraging tools like Kong Enterprise API Gateway, Istio, and custom Authorization Servers using combinations of SAML, OAuth, and OIDC.
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Adhering to NIST and FIPS standards, Brian has developed long-term compliance roadmaps and has hands-on experience with Amazon EKS, Amazon CloudWatch, Amazon EC2, Elastic Load Balancing, and more. His proficiency in Agile Methodologies, Scrum, Architectural Patterns, and Post Quantum Cryptography (PQC) makes him a valuable asset in the rapidly evolving tech landscape. Brian's experience extends to designing enterprise microservices, utilizing the Atlassian stack of CI/CD tools, and supervising vendor implementations of enterprise services end-to-end. He has led cloud transformation of legacy multi-tiered applications, re-platforming initiatives, and developed monitoring and system recovery strategies.
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His leadership in Cyber Security, performance tuning, and infrastructure planning showcases his holistic approach to technology solutions. Brian's work with modern and legacy AuthN/AuthZ standards, including LDAP, OAuth, SAML, and JWT, has fortified the security aspects of his projects.
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In the realm of operations management, Brian has consulted with Project Managers, developed Master Test Strategies, and applied the DMAIC Model for Process Improvement. His efforts have resulted in a 100% reduction in production deployment-related incidents and defects, and his process improvements have boosted team productivity by over 300%.
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Brian's technical acumen also includes administering and supporting various servers, databases, and middleware. He has designed Enterprise Architecture for Customer Relationship Management, integrated various business applications using SOA, and performed PCI Compliant Design Changes and Upgrades to Financial Applications.
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With a track record of success in diverse roles, Brian's multifaceted expertise in technology, security, process improvement, and team leadership positions him as a valuable addition to the Xentrixus Ensemble team. His ability to innovate, adapt, and drive excellence will undoubtedly contributes to achieving the team's goals and vision. Connect with Brian Today!
